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Shipping & Delivery

Shipping & Delivery

Shipping and delivery

We have different shipping costs depending on how you want the package sent, but most common is 49kr, then delivery time is 1-2 days within Sweden. For orders over 1000kr, we will ship for free within Sweden.

 

Return goods and our right of withdrawal

If you wish to return and undo your purchase, you have the full right to do so 14 days after you received the package. This provided you have not used the product or broken the package. Return shipping fees are on you. It should be clearly stated that you regret your purchase and you must provide your contact details so we know who has sent the package back. We recommend that you send packages back to us with a package ID. Example: “REK” Recommended package.

Refunds are usually made within two weeks and at the end you will have to wait 30 days. Depending on the payment method you have chosen, we will refund the amount appropriately.

Should the package be opened or the product will be used, we will send the package back to you and the right of withdrawal will not apply.

In case of a dispute, we will follow the recommendations of the swedish General Complaints Board.

f you want to change your order and make a change of color or model, the same rules apply as the right of withdrawal above. The products must be unused and the seal must not be broken. Fill in the replacement form and inform us which product you want to switch to. We will then send out the desired products within 2-3 days. If you want to trade an item not in stock, we will contact you and notify you of delivery time.

For more information, read more on the swedish Consumer Agency’s website, konsumentverket.se

Address for replacement and complaint:
Hairtastic AB

BOX 7
146 22 Tullinge

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